Services

We write your app's end-user documentation: functional overviews, step-by-step procedures, setup and configuration guides, and troubleshooting content, structured to match Microsoft Learn standards. We write it from scratch when none exists, or rebuild it when your current documentation doesn't serve your customers well.

We gain a deep understanding of your product while writing. But we do so from the end-user perspective. We learn your product just like your end users learn it, and write about it in a way they can understand.

Your online help is where customers go to read about your app. In-app help reaches them earlier, inside Business Central, on the page where they have the question. Business Central gives you several tools to help users inside the app, such as tooltips and context-sensitive help. Once your documentation exists, creating this content takes far less work, because most of it is already done while writing the documentation. For each item, we deliver the content and the design. Your developers handle the AL implementation.

If you prefer that your own consultants and developers write the articles, keep in mind that without a person responsible for documentation, its overall quality tends to be poor. Documentation simply becomes no one's responsibility. Yet documentation is often the first indicator customers see of your app's overall quality. Grammar mistakes, inconsistent terms, shortcuts that make sense only to the writer, unverified screenshots, outdated information, and features that aren't documented at all shape how a customer judges a product that's built to a much higher standard. Consultants and developers also tend to explain how a feature works or how they built it, while users usually open the documentation to quickly find out how to complete a task, so they can get back to work.

We start by looking at your current documentation and how your team writes it today, including the AI tools they use, and recommend where to begin. Our role is to make sure the content meets one consistent standard. We set up the structure, the style guide, and the review process, coach your writers, including how to turn an AI draft into an article customers can follow, and review what they write. The long-term goal is a team that writes new content on its own, while we make sure the quality is maintained.